Modifying your Bancocoaching account is quite simple. You can see your orders at whatever time via “my account”.
My account let you totally check on you transactions on Bancocoaching
As soon as your order has been entered into logs and payment has been authorized, the vendors will affirm the order receipt and they will begin working on it.
You will get an email confirming your order details as soon as vendor gets the information and he also affirms about the same. In that following email you will given a singular OrderID (for example: BW123456), the list of the item(s) ordered and by what the time period you can expect your order to be delivered
You will be beforehand informed about the shipment of your order. Shipment details will be given with your unique OrderID and tracking digits
Regrettably, the items that are currently out of stock will not be available for sell. Kindly utilize “notify me” button/feature, which will help you to be notified as soon as the item is available with vendors on Bancocoaching.
Purchasing
On Bancocoaching, you might find different editions and varieties of the item. As in case of books, you might see some editions as collectors are prints, while others may be just the hardcover and other paperbacks. You can get further details about this on the item page.
Some editions are again published/re-printed in India, while some of them are brought by importing. All the other provided editions and different price tags for the same product are given on their respective pages under the feature of “the other editions”.
An item might be available at contrasting costs. This difference could be because of the different vendors providing the same item at their suitable prices. At Bancocoaching, different vendors can offer their suiting prices and can fulfill their order differently.
Yep, it is suggested to have your own account on the website. You should form your account and by thence you can savor an individualized shopping feel, also including suggestions, fast checkout procedure and a personal wishlist. You will also be able to rate and review the items and the vendors according to your choice.
Defrayments
payments for the purchase made on Bancocoaching?Bancocoaching caters the customers with many payment modes. The customer can make their payment via online being assured that the Bancocoaching’s trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.
The customers can opt for any option while purchasing, such as, internet banking, E-gift voucher, and cash-on-delivery, credit/debit card (Visa, Master Card, Maestro and American Express).
Bancocoaching accepts payment via cards in India and other 21 country lands.
No, the customers have not to worry about any hidden charges while purchasing from Bancocoaching. The prices displayed on the website for all the items are final and fully inclusive. You pay the exact amount you see on the website.
However, separate delivery charges are employed depending on the seller policy. Kindly check separate seller charges for the same. Bancocoaching as seller only charges ₹50 as delivery charges on order below ₹500.
If the customer is not satisfied by making a payment online on Bancocoaching, they can always opt for option Cash on Delivery (COD) Mode. Using COD, they can pay the sum amount at the time of receiving the order at their doorway waiving off any form of online payment.
The maximum limit for ordering COD is ₹50,000. The customers are requested to pay via cash only in COD. E-Gift vouchers or any stored credit will not be accepted for COD delivery. You cannot use foreign currency to make COD payment. Only valid Indian currency will be accepted.
Bancocoaching consent for payments made via credit or debit card only in India and other 21 countries.
Bancocoaching accept money transactions by Visa, Master Card, Maestro and American Express credit cards only.
To pay through your credit card, you need to enter your card details, expiry date, three digit CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password.
Bancocoaching accept money transactions by Visa, Master Card, Maestro and American Express debit cards only.
To pay through your debit card, you need to enter your card details, expiry date (optional for Maestro card users), and three digits CVV number displayed at the back of the card. As you enter the card details, you will be channelized to bank’s page for submitting your secure online transaction password in order to conclude the payment.
Customers can’t use internationally issued debit/credit cards for wallet or e-gift vouchers.
All the online transactions made on Bancocoaching website are inviolable with great degree of security over transaction provided on the internet. Bancocoaching have 256-bit encryption technology employed to secure the transactions and the customers’ selective information while channelling their money from their respective banks to completion of payment process. All the payments made via credit and debit cards are also securely checked by the starring banks. Banks these days utilize the 3D Secure password option to protect the online transactions and even employing extra security via identification of your credentials.
Bancocoaching understands the prominence of solid fake detection and resolving capacity. The website and our online payment collaborators oversee the transactions regularly for any kind of shady action and iris possible fallacious transmission for manual identification by our cooperative unit.
In very few casings, if somehow our cooperative unit is not able to exclude the potency of infringement unconditionally, the dealing is hold on for the time and the customer is asked to verify the details and follow up with few inquiries of the identification papers. The identity documents of the customers were verified in order to assure that the buying is done by an authentic buyer/card holder. We regret for any discomfort that has been prompted to the buyers and kindly ask them to tolerate this with us enduring secure and protective environs for the online made transactions
The 3D safe password in employed by VISA and MaterCard in collaboration with banks issuing the cards below the “verified by VISA/MasterCard secure code” cares, respectively.
The 3D safe password totted up extra level of protection via personal identity check for the customers’ online card dealing. Password created by the customer should only be remembered by them only. This assures protection of your card details and information against theft for your online shopping.
The customers may file for the above mentioned password via their respective banks or their websites. All the banks provide the registration link for the same
Bancocoaching provides an easy and user friendly mode of internet banking care to complete you payment in order to make a purchase. Withal, you can address cash directly from your bank account through a very safe and secure transaction mode to us.
Payment can be made via Internet Banking for the below mentioned banks:
The customer can do easy credit/debit or internet banking using mobile applications and mobile site. Bancocoaching utilizes 256- bit encryption technology secures the customers’ information and their card details along with a secure transferring the info to the safe and trustworthy payment gateways operated by leading banks.
Status of your Order
How can I find out the status of my purchase order at any time?
The customer can see their order status and other information regarding their order status. They can also view their information in “my account” section.
When you visit the “my account” section page, you can click on my orders link to see the status of your orders. To see the status of a particular order, click on “order no” button.
What is understood by different order status?
Pending authorization pending: your order has been entered into log and we are awaiting for authorization from the gateway of payment.
Authorized/ under processing: we have received the authorization from the gateway of payment and we have marched off your order.
Shipped: your order has been sent by vendors and is on its way.
Cancelled: the order has been cancelled.
If I have to cancel my order, how and when can I do that?
The customers can cancel their order any time before they reach to ship status. And if you want to cancel, kindly contact the website with the order details.
Shipping process
What would be the delivery charges on Bancocoaching?
It deviates from sellers to sellers. Sellers receive high shipping costs on items with low value. If this is the case, they charge minimal delivery charges helping sellers to cancel the supplying costs. Some of the sellers do not apply any delivery charges, if the customer orders a purchase of more than a minimal value.
For example, Bancocoaching seller, mostly charges Rs. 50 on order less Rs. 500 and for order above this predefined amount there are no charges implemented.
Sometimes sellers have few hidden charges like sales or duty taxes on their items, does Bancocoaching also have any hidden costs?
Absolutely not. There are no hidden costs on the items available for purchase on Bancocoaching. The prices displayed on the website are final prices. You are ought to pay the price you see on the product page. Also, delivery charges are displayed on the website, if charged, by any seller depending upon the amount of the order.
When can I expect my order to be delivered?
Vendors usually arrange the order and send the items ordered within the prespecified time given on the product page. But the working days exclude the national holidays and Sundays. The delivery time is also influenced by some factors like who is the vendor, the availability of the product and most importantly the place where the order has to be delivered as per how far is the place from the vendor’s location.
There are items available as following:
“Available/in stock”
If the product is available/in stock, the vendors mention the time of delivery according to the customer’s location, i.e. usually 2-3 business days or maximal to 7-10 business days. If the customer’s location is not in easy reach areas, the order is registered post by vendors which might take 1-2 weeks betting on the location. If the product page is saying available but not currently in stock; such products can be made accessible when the customers place an order for the purchase.
“Imported”
There are few products which are not available in India; vendors might need to bring them from the abroad. For such products, option of imported will be available on the product page and it might take about 10 days inn delivery.
“Upcoming”
Some items can be pre-booked which are about to be released soon in the market. The products will be booked as an order for the customer and will be shipped as soon as it releases. You can be among the few one to get that product first in your surroundings. The product will reach the customer within 2-6 business days.
“Back in stock/soon to be in stock”
The items which are famous and needed frequently among the customers generally are sold out soon, thence leaving the product out of stock. If the customer needs that product, they can book an order for the product and Bancocoaching will try to make it available and ship it in predefined time for the customers.
“Unavailable temporary”
The product you wish to order is not available right now with the vendors, but the product could be soon re stocked and available for purchase.
“Not in stock”
The product is not available with the vendors and you can’t buy the product. For such products, you can use “notify me” feature; in order to get the product as soon as it gets available with the vendors.
“Discontinued forever”
If this is displayed on the product page, it implied that the product sale has been discontinued with our vendors and regretfully won’t be available for the customers.
“Disclose printing/ out of print”
It means the product is no longer printed or published and won’t be available for the customers.
As Bancocoaching says the delivery time varies from vendors and product and location? Why?
Yes, the delivery time for products you want to purchase varies depending upon the sellers. The product availability also plays an important role in deciding the time of delivery. Along with this, the location of the seller, the customer’s destination, and the courier service providers; altogether determine the delivery timelines.
To help the customer know the time when they might receive the order, they need to provide us the pin code of their area. Thus helping us deducing the precise timeline for their product delivery and this time will be displayed on their product page as soon they provide us with their pin codes.
You need not to submit your pin code every time. Once added pin code will be saved by the website for that account.
How come the delivery date of the product does not couple with the chronology given on the website’s product page?
The public holidays and Sundays are not to be counted as business days. The timeline mentioned on the product page says about the approximate timeline of business days. Hence, we tote up the days/dates excluding the holidays on the product page.
Why can’t I receive order in my area?
It could be possible because of following reasons:
• Your location is not suitable for the seller to ship the products.
• There might be legal boundary of delivery of that product in your region.
• There might not be any genial courier service in your region.
Sometimes vendors are not comfortable in shipping in such regions and this is dependent on their free will entirely.
How can I set up pick up for an order I wish to return?
For the ease of customers, we have made return communication quite simple. You will receive a call from the executive of Bancocoaching. They will guide you through the process of the return once you put the request of return with the website.
The courier service employed by us will pick up the package from your place. If by any chance, we are unable to arrange any courier service, you can send the package by other services too. The cost happens in the return of the product will be incurred by Bancocoaching.
Courier service
Reputed and genial courier services have been employed by Bancocoaching for the delivery process. When vendors will ship your product, you will be timely informed by the courier person about your shipment and you will be provided with a tracking number. With the help of tracking number, you can track and check the status of your order any time from courier service website and your Bancocoaching account, respectively.
At the time of ordering the product; to be precise at the checkout time, you will be asked to provide your area pin code number where you wish to deliver the product. This information will be recorded with us assuring the delivery of your purchase via seller.
For the electronics product, we will provide insurance against theft or damage while transportation.
We have ensured the sellers to provide waterproof plastic sheet to be used for wrapping the items being purchased on Bancocoaching. For fragile items like electronics or pen cases, seller will bubble wrap the product to ensure its safety. All the sellers will follow the standard instructions for wrapping. We have prompted sellers on providing adept packaging quality as it influences the overall rating of the seller. You can rate the seller on their packaging caliber.
Only electronics items are insured against theft or damage while transportation.
We have hired reputed and genial courier services for the delivery process. You will be provided a tracking number or ID by the respective courier services. You can use this number or ID to get information about your package either from their website or their contact numbers provided on the respective courier service providers.
We always insure that the product sold on the Bancocoaching is new and 100% unfeigned. But still if there is any issue with the product delivered, we assure simple and costless return policies for the return of any damaged product. Possible solution for these issues could be replacing, exchanging or refunding of the product or amount value relying on seller’s return process.
We ensure to make every possible effort in making it well-fixed for the customer’s convenience. Upside to this, Bancocoaching has a policy to provide backup for the customer’s security. According to this policy buyer are provided with 45 days protection for return regardless to the policy of the seller, from the delivery date.
You can replace your damaged product or any product that does not match the details given by seller. There will no extra cost charged for replacement of the product. Although, terms could differ from seller
Kindly, check seller’s policy for replacement before placing an order with Bancocoaching. And also be sure to check the time limit within which you can return the product as it differs from sellers to sellers. Some sellers offer 30 day return policy from delivery date.
In meanwhile, if the product goes out of stock within the replacement time, the customer will be provided full amount cash back without any query.
For the convenience of our customers, we have framed simple and easy steps to be followed:
Remark:
Once the customer has made a replacement/ exchange request, we will contact you for the assurance and inform you about the pick up of the product. Kindly make sure that the product is not used and in original condition. It should include the original price tags, packaging, and bills when you are returning the product.
You will receive the details about the pickup as soon we get the replacement request either by mail or by call from customer support. In near locations, the replaced product will be given off at the time off pickup. Whereas in other location, the replaced copy will be dispatched only after seller receive you package. You are asked to contact us instantly if you don’t get the replaced package within predefined time limit.
Yup. The customer needs to return everything they have received with the item including gift.
We only provide exchange on items that need a trail in order to decide the size and shape. You can exchange that product in different color/size.
You are only allowed to try the product without tampering or washing or damaging it. Kindly send all the original tags, packaging and bills along with the product.
As soon you feel like you don’t want to return the product and you wish to retain the product, you call us immediately requesting to cancel the return request.
If the replacement copy of your order has been dispatched, you can reject the return package when it is delivered to you.
Yes of course. If you have orders more than one item in your order and you wish to return any one of them, you can do so. You need to inform us with the product details for partial order replacement.
In such cases, when seller don’t accept your replacement request and you are not satisfied by the grounds on which they are refusing, you should immediately write us or call us at our 24x7 helpline.
You can charge an issue within 45 days of the delivery date. Bancocoaching assure you to resolve all such issues on individual basis.
We intend to protect the buyers, if they can’t resolve their issues with the seller or not happy with the solution provided.
Kindly refer to the product page. On that page, you will find all the policies and details offered by seller selling that item.
If you have got a damaged or tampered product, you may return it under 30 days replacement policy with no extra charges employed. The policy is only provided for the sellers buying product on Bancocoaching.
Please contact us with a request for return within 30 days of time limit from the day the product delivery. The item will be picked up by us and replaced by seller with a new product at no extra cost.
We try to make your shopping experience with Bancocoaching as easy and fast as possible. You remain assure about protection of your money and details, they are very much safe with us. Repayment will be issued when:
For refund of your money, kindly check with seller’s return policy before placing an order.
Why haven’t I received my refund money in my account (bank)?
We will send you a mail regarding the information of your refund money. If you have received the email from us, be assured and know that your request has been processed. And we have contacted the financial firms for the same.
Sometimes, those financial firms take longer time than expected to process the refund request. Nonetheless, if your money doesn’t reach you by the time given by us, you may contact us and we will surely help you every way out.
I want to cancel my order, how can I do that?
For cancelling your order you can have to visit the “my order” page in your account and cancel it online. Your whole amount will be repaid back to you. It would be preferable if you can cancel your item before shipment. But if some how you are unable to cancel it before and you item has already been shipped. You can still cancel you order and you money will be refunded. We will process your money back as soon we receive back your package.
Regretfully, we can’t entertain the request of cancelling the order after you have received the order.
I wish to cancel my order, how should I do that?
Unless the item has been delivered to you, you can cancel the order.
For cancelling you order,
It means either the item has been shipped already or the item is a non-refundable product such as electronic gift vouchers etc. If you want to know anything else, you can always call the customer support for further information.
It might take maximal period of 2 days in processing the cancel request for your item(s). as soon the order status has been cancel, we will initiate the process of refund. You will get a mail from us regarding the information of the order status.
If the order status has been changed to shipped, we will work your request directly to our courier service providers. Your refund money will reach you soon as soon we receive the order back. If the vendor is Bancocoaching, the refund money will be transferred to you Bancocoaching wallet or will be given as e-gift vouchers. We will try to refund the money as quickly as possible by your chosen mode of payment.
If you want your money to be transferred to your bank account, it will take 7-10 business days for respective financial organization to process back the money. If your money is delayed, you need to contact the bank directly in that case.
you are given option to choose your preferred mode of payment for cash back on a cancel request.
Although there are two modes available:
After we are assured of the cancellation of product ordered, we will initiate the refund process as per your preference.
Review Entry Direction of Product
We have provided reviewing options on our website. This option let a customer help other buyers by reviewing about a product. Some hints on how to review your product:
Kindly make certain that your reviews should be helping and chronologically relevant.
Things you can’t do while reviewing:
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